Ordering
When placing an order, please call or fax in your purchase orders. First time customers need to fax over a credit reference sheet in order to be set up.

When you order, we need to know your full name, phone and fax numbers - ship to address and billing address. This allows us to process and fulfill your order and to notify you of your order status.

If you have any questions, please do not hesitate to contact a customer service representative.
Payment Information
J.C. Edwards & Son, Inc. accepts Visa, Mastercard and Purchase orders.

Terms & Conditions
Payment terms are 1% 10 days, Net 30 from the date of invoice for those customers with established credit. To establish credit, please contact our Customer Service Department and we will be happy to get you set up.

All orders are FOB Shipping Point unless otherwise specified. Priority shipping such as UPS Next Day, UPS Second Day, or Federal Express can be sent with an additional charge.

Sales Tax
Sales tax is charged only on orders sent within the state of Illinois and Iowa. If you have a tax exempt number, please fax over a copy of the certificate.

Other Important Information
Return Policy
All items returned to J.C. Edwards & Son, Inc. must be authorized by our Customer Service Department with the following information:

• Date of Purchase
• Invoice Number
• Item to be returned. Reason for return.
• Purchase order number (if one was issued at the time of purchase)
• A 20% restocking fee may be assessed on all returns.

Privacy Policy
At J.C. Edwards & Son, Inc., we are committed to protecting your privacy. We use the information we collect about you to process your orders, period.

Claims
All claims for damaged or lost merchandise must be received within ten days from the date of shipment.