If you Move it, Mark it or Store it... We Can Help!

JC Edwards & Son, Inc. strives to furnish the best technical installations, service, and repairs of your Ink Jet Printing Systems and components. Our technicians are current in the latest technologies with the highest level of factory training available. We offer…

Full Installation
On-Site Service
Technical Phone Support
In-House Repairs

We service a wide range of Ink Jet Printing Systems, Coding & Production Equipment, Label Applicators and printers. We respect our customers time and it is our continued goal to offer the most efficient service and installations possible. Our total customer support is accomplished by the following…

After hours technical support
Highest level of certification for our technicians
Same day shipment on all in-stock parts
In-House repairs on most equipment
On-Site service
On-Call technician
Preventative maintenance agreements

For service, please contact:

Billy Cruise

Ink Jet System Sales & Technical Service Mgr.

bcruise@jcedwardsandson.com

Phone: 309-692-5050

Toll Free: 800-232-1857

Cell: 309-696-6976

Fax: 309-692-2323

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Repair Procedures...

RMA’s (Return Material Authorizations)

To speed up the process, we ask that you contact us prior to sending in your repairs. Your Purchase Order will be issued an RMA so we can better track the progress of your repair.

Repair Turn Around Time

We strive to offer the best service possible and will make every effort to complete each in-house repair within 1 week. If the repair is delayed due to back ordered parts or circumstances beyond our control, you will be notified in advance by the technician assigned to your repair.

Commitment to Quality of Service

Our commitment in offering these services is to reduce your turn-around time on repairs and/or your down time. At the same time, we attempt to minimize and control your repair & service costs. Our technicians are certified by the manufacturers to perform complete refurbishment repairs.

Services